Terms and conditions
In these Terms and Conditions, ‘we’ or ‘us’ means Study Group. Study Group is a trading name of Bellerbys Educational Services Limited, the owner and provider of the University of Surrey International Study Centre (the ‘Centre’). Bellerbys Educational Services Limited is incorporated in England and Wales (Company number 02325576). Its registered office is at 1 Billinton Way, Brighton, BN1 4LF (Tel: +44 (0) 1273 339333). References to the ‘University’ are to the University of Surrey.
Please ensure you read these Terms and Conditions carefully and understand them before signing your final acceptance of a place at the Centre. These Terms and Conditions, along with any offer letter received from us and the policies referred to below form part of a wider agreement between you and us which will become legally binding once you send confirmation of your acceptance of our offer of a place to you.
Please note that these Terms and Conditions assume that you are an international (non-EU/UK) student. If you hold dual nationality, you will NOT be permitted to enrol at the Centre as an international student and progress to the University with the status of a UK/EU student in order to take advantage of lower university tuition fees.
Application and confirmation payment
If the application is accepted, a written offer of a place will be made. To accept this offer a confirmation payment is required comprising a non-refundable administration fee of £200 and £1,000 security deposit. Prior to enrolment (and before you apply for your Confirmation of Acceptance of Studies (‘CAS’) you will also need to pay £6,000 in advance tuition fees. Non-payment by the fee deadline may put your place at risk. If you do not require a CAS you must pay this sum no later than 3 months before the start date of your course. Once the CAS has been issued, and before arrival at the Centre, you will be required to pay the balance of the first two semesters’ fees along with the accommodation fees (if applicable) as set out on your individualised payment plan on your offer letter.
In the event of an official visa rejection, only one further CAS will be issued in support of a second and final visa application. Full fees for the year must be paid in advance for a second CAS to be issued, but will be refunded in the event of a second visa refusal (unless the visa is refused on account of fraud). We reserve the right not to issue a second CAS if we deem the risk of rejection too great. The issuance of a CAS is subject to meeting certain criteria including, but not limited to, your financial status and, in some cases, a satisfactory interview.
The security deposit is primarily held against any damages incurred to Centre property and related expenses. If, at the end of a course, there are any monies left these may also be offset against debts incurred by you in relation to expenses such as course-related travel or extra-curricular activities, otherwise an invoice will be issued for any damages/outstanding fees in excess of the deposit. Any monies left will be refunded within 90 days of completion of the final semester less any deductions made for any amount outstanding at that time.
Should you decide to book accommodation through Study Group, additional charges may also be made for such items as accommodation security deposits, bedding packs and accommodation-specific insurance. You will be advised of these charges under a separate accommodation agreement at the time of booking. Residential accommodation is subject to availability and early confirmation is advised. For more information on accommodation during your period of study, please contact: ISCAccommodation@studygroup.com
For accommodation cancellations and refunds, individual tenancy agreements take precedence over the Accommodation Refund Policy below:
View the full Accommodation Refund Policy
Cancellation and Refund Policy
You have a right to cancel your place and receive a full refund of any amounts paid by informing us in writing within 14 days of the date you accept the offer.To cancel your place within this 14-day period, please contact your admissions co-ordinator. Our cancellation and refund policies can be accessed at the links below. Your attention is drawn in particular to the circumstances in which the £6,000 advance tuition fees will NOT be refunded:
- If you cancel after a CAS has been issued;
- If you cancel within 8 weeks of the course start date; and
- If your visa is rejected due to student error or fraud.
Refunds will only be made to the person responsible for the fees unless written authorisation is provided to the contrary from that person. Refunds will be made within 90 days of the end of the relevant semester. Please click on the links to our refund policies above.
Refunds will be made after calculating any damages, disbursements due or any other incidental fees or charges. Should you decide not to pursue your place on a programme after a CAS has been issued, no monies will be refunded unless there are exceptional circumstances as set out in the refund policy below.
View the full Pre-arrival Refund Policy here
Centre tuition fees
After arriving at the Centre, fees are payable to us in advancetwo months prior to the start date of the next semester.
Admission to courses is dependent on fees having been received by us.
Reasonable efforts are always made to keep fees to the minimum that is consistent with the provision of a modern and efficient teaching programme. However, fee increases may become necessary from time to time in order to maintain standards or following a change in law or regulation. You will be notified in advance of any increase, but we will not increase fees during the course of an academic year.
If payments become overdue, we reserve the right to suspend or cancel tuition and to charge interest on the balance at the rate of 2% above the base rate of NatWest bank per month or part thereof.
Provision of tuition
The Centre will use all reasonable endeavours to deliver all programmes described in our prospectus and other marketing materials. However circumstances may change due to factors beyond our reasonable control and it may be necessary to vary the content of a programme. We will use reasonable endeavours to ensure that any changes are kept to a minimum, but if we are required to make material changes to a programme before your arrival at the Centre, we shall inform you as soon as possible. If you reasonably believe that the changes will affect you adversely, you may transfer to an alternative programme at the Centre for which you are qualified or withdraw your application without any liability for fees (including the enrolment fee).
If there are not sufficient applicants either to make a programme viable or to deliver a quality student experience, we may cancel or withdraw a programme. If you receive an offer for a programme and we discontinue or withdraw that programme prior to your registration at the Centre, we will notify you as soon as possible and you will be given the opportunity to either change your programme of study or withdraw from the Centre. In such circumstances you will be eligible for a full refund of any fees paid to us.
University Programme Preparation Fee
Should you be successful in progressing to a University undergraduate programme, an amount equivalent to 15% of that programme’s first year’s tuition fees will be payable by you to us as a programme preparation fee. At the same time, you will be entitled to receive a 15% discount from the University in respect of the first year’s fees of the undergraduate programme. The relevant University programme preparation fees will be payable through your first year’s University tuition fees.
Students must meet the Centre’s criteria for English Language proficiency.
Students are accepted into the Centre on the strict understanding that progression through the course is conditional upon satisfactory and required attendance and successful attainment of prescribed performance targets as outlined to you at the start of your course. Students are formally assessed at least twice a year. The assessment will take into consideration:
- Course work assignments
- Internal examination results
- Commitment to study
Students who do not meet the attainment criteria will not be allowed to proceed with their original programme, but may be offered an alternative programme or invited to withdraw from the Centre.
Study plan changes
All students’ English and numeracy skills will be tested on arrival. If your results differ materially from those in your home country, for example as a result of not having been tested for a long time the Centre may discuss an alternative study plan more appropriate to your English and numeracy level. We would rather you succeed on an appropriate study programme than struggle on a course beyond your levels of English and numeracy.
Accident and Medical insurance
We strongly recommend that all students have appropriate accident and medical insurance for the duration of their study in the UK. Depending on the policy, insurance may cover otherwise non-refundable course fees in the event of cancellation. You may either take out our StudyCare Insurance Plus policy or cover with an alternative provider. Further information about StudyCare Insurance Plus can be found at the following link: https://www.studygroup.com/land/studycare. Cover under the StudyCare Insurance Plus policy will not commence until the insurance fees have been paid in full. Should you cancel your course, you will also need to notify us that you wish to cancel your insurance policy.
Personal belongings and contents insurance
While the Centre takes all reasonable precautions to ensure the safety and security of students on campus we cannot accept responsibility for loss or damage to students’ personal property. All students are, therefore, strongly advised to take out a contents insurance policy.
Withdrawal from the Centre post-arrival
Once you have arrived in the UK, a minimum of one semester’s notice (in writing) is required to withdraw from the Centre, whether or not you continue to attend lessons. Please refer to our Post-Arrival Refund Policy at the following link:
Post-arrival Refund Policy
Notice of withdrawal must be given in writing or by email to the Centre Head and is effective from the date it is received.
Payment can be made to the Centre using a number of payment options via our PayOnline platform. Access to this platform can be found on the How to Pay page using your unique student access code.
Please note that we are NOT able to accept cash payments for fees. Cash payments may only be made to cover sundry charges that may arise during your course of study.
If you choose to pay in your local currency a foreign exchange rate will apply. The applicable exchange rate can be viewed online as at the time and date of the payment. Bank charges and commission for both the sending and receiving banks should be paid by the sender of funds or they will be applied to the student’s account.
Accounts communications will be sent both to you and the person responsible for paying the fees unless written instructions are received to the contrary.
No other incidental costs will be charged to your account unless you agree to them separately. These may include, for example, field trips, text books and vacation accommodation.
Parking on campus is restricted. Charges apply to all students (and staff) who are allowed to park on campus. Students living on campus are not usually permitted to park on campus unless they have a need based on a disability or a family living with them on campus.
You (and, where applicable, your parent or guardian):
(i) agree that photographs, videos, artwork or other works of you, as well as your recorded or written testimonials and details of your achievements (‘Student Images and Testimonials’) may be used by us or our group of companies (or by a third party agent thereof), worldwide for promotional purposes including, but not limited to, our printed and online marketing materials and social media networks without further consent from, or notification to, you; and
(ii) give consent to our storing, or transferring across international borders, copies of the Student Images and Testimonials for such purposes.
Any information provided to us may be held on computer and shall only be used by the ISC as permitted under UK Data Protection legislation. Information provided to Study Group and/or the Centre is held and processed for the purpose of administering your application, and we may share your information with Study Group's offices around the world. This information may be carried forward to your official student record, which holds data in electronic and paper form on your personal details, academic and administrative history and on relevant financial transactions.
We may also disclose appropriate personal data (as defined in the Data Protection Act 1998) to third parties outside of the Centre/Study Group including, but not limited to, your agent, sponsor, any third party accommodation provider to whom we may make a referral, the University or an external debt collection agency, where there is legitimate need or obligation, during or after your period of study. This personal data may include information about your performance, progress and examination results at the Centre. We will not disclose information about you to any other third parties without your permission unless there are exceptional circumstances, such as when the health and safety of you or others is at risk or where the law requires information to be passed on.
Once you progress to a degree programme, the University is required to provide information to UK agencies including the Higher Education Statistics Agency. Information may also be shared with the University for the purpose of managing our relationship with you as an alumnus. Other information will be destroyed. Throughout, your personal data will always be held in accordance with current UK data protection legislation.
These Terms and Conditions will apply to you from the date on which accept our offer of a place at the Centre and for the duration of your study there. No variation to these Terms and Conditions shall be made unless it is in your favour or is with your consent.
UK government bodies
We are obliged to report, on request, visa status, attendance records and UK contact details to relevant UK government bodies. Study at the Centre is conditional upon you complying with all policies of UK government bodies at all times. If you wish to continue your studies in the UK after studying at the Centre, you may need to reapply for a visa from outside the UK. Please ensure you check UKVI policy guidance from time to time as to whether this applies.
It is recognised that students, their parents or their representatives may sometimes need to make a complaint about the services received during the application and admissions process. Study Group has a complaints service for this purpose. If you wish to make a complaint at any time, in the first instance you should refer the issue to your Study Group admissions contact who will discuss the problem with you and attempt to resolve it. If we are not able to resolve an issue in this way, you should formally raise a complaint by email to: UKEUISCQUERIES@studygroup.com*. Please include the following information in your email:
- State explicitly that you wish to make a formal complaint
- Include your name and student identification number or Admissions case number
- Give a general description of the complaint and the dates on which any events occurred
- Provide the names or positions of any members of staff or third parties directly relevant to the complaint
- We will acknowledge receipt of your complaint within 48 hours, and we aim to formally respond within 5 working days.
Please provide us with personal e-mail addresses and mobile telephone numbers prior to your arrival at the Centre in order that we can communicate with you at all times (for example, to send you student reports). Please also advise of any changes to your contact details as soon as they occur.
Acceptance and Indemnity
Your acceptance (or acceptance by your parent or legal guardian if you are under 18 years of age) of a place to study at the Centre, indicates that you:
- Give consent to the administration of first aid and appropriate non-prescription medication to you, and give permission for medical, dental or optical and emergency hospital treatment when required
- Have given full details of any medicines currently being taken by you or any ongoing medical condition.
- Agree to the following indemnity: 'In consideration of the Head of Centre/Centre Director agreeing to make arrangements for and to authorise members of the staff of the Centre to take you from time to time on expeditions outside the premises of the Centre, you (or your parent or legal guardian as the case may be) hereby undertake to indemnify the Head of Centre/Centre Director and such members of the staff against:
- any claims, damages or costs which they or any of them may be or become liable to pay in consequence of any injury/damage or illness occurring during or as a result of any of the said expeditions;
- any claims by any third party which may be made against them or any of them in consequence of any act or default on your part during or as a result of any of the said expeditions.
- any other costs and expenses reasonably incurred by them or any of them your behalf during or as a result of any of the said expeditions.
Provided that the indemnity herein shall not extend to any claims, damages, costs or expenses in respect of and to the extent to which the Centre and member(s) of the staff or any of them shall be entitled to be indemnified under any policy of insurance or as may arise as a result of negligence causing injury or death.
Without this indemnity, you may not take part in an expedition organised by the Centre.
External Educational Oversight
University of Surrey International Study Centre has undergone a Higher Education Review (Embedded Colleges) by the Quality Assurance Agency for Higher Education (QAA) and have received its final report, which is available in full at: https://www.qaa.ac.uk/reviewing-higher-education/quality-assurance-reports/provider?UKPRN=10008098.
The review resulted in the following outcome:
The maintenance of the academic standards of awards meets UK expectations.
The quality of student learning opportunities is commended.
The quality of the information about learning opportunities meets UK expectations.
You can read our response to the report's findings here University of Surrey International Study Centre HEREC Action Plan.
These Terms and Conditions apply to all bookings commencing after 2 November 2017. For bookings made prior to this date, please contact your admissions co-ordinator or Centre staff to obtain a copy of the relevant terms and conditions and refund policies which apply to your contract with us.